shipping & returns

We offer FREE shipping on orders over $50.00. 


We usually ship orders within one to two business days. 


We accept returns for up to 30 days after your date of purchase.

If you wish to return an item, please email us at with your order number and return request.

Once your request has been received, our team will respond within 24-48 hours with a return authorization number. We will provide a FedEx or USPS return label for a $5.00 flat rate fee. This $5.00 fee will be deducted from your total refund amount. You can also choose to return the item(s) at your own expense, with your preferred carrier of choice. The $5.00 return fee would then be waived when processing your refund. Please include your return authorization number and original order number on the package and mail back to:

Cienta Shoes USA, 140 Eileen Way, Suite 500, Syosset, NY 11791

*Please note that there will be a $15.00 fee for all international returns.

All shoes must be returned unworn and in their original shoe boxes. Please do not use the shoe box as the shipping box.

Items purchased in our outlet section or during the occasional sample sale are final sale.